The Position – Client Advocate for tourist victims of crime

This is a Community Employment vacancy, to confirm you are eligible please contact your local Department of Social Protection, if you are eligible email your details to the address provided below make sure to include Irish Tourist Assistance Service in the subject line.

Purpose of the job

To receive referrals via the Gardaí, Embassies, the tourist Industry and other sources of victims of crime and other traumatic incidents and who are international visitors in Ireland.
To assist clients in person, and over the phone, to assess their needs and liaise on their behalf with Gardaí, Embassies, Airlines, Ferry companies and other agencies and partners of the Service.
Offer solutions and options to international visitors taking into account their personal needs and circumstances.
Act in the best interest of the international visitors at all times.
To provide a positive and helpful image of the service to all clients and partner organisations.
Create, and update, incident reports on the Incident management system.
Administration duties, which may involve anything from obtaining supplies from Retail, going to the Post Office, to ensuring various databases are up to date.

We are looking for someone who possesses

• Excellent communication and interpersonal skills – ability to communicate clearly and professionally both over the phone, in person and in writing to tourists and stakeholders.
• Ability to empathise and provide assistance in a patient and calm manner.
• An enthusiastic and positive demeanour.
• Ability to work under pressure at times.
• Ability to work under the utmost confidentiality.
• The ability and Initiative to deliver practical solutions.
• Eye for detail and organisation.
• Flexibility to work within a team.
• Basic computer skills.

General Responsibilities

• Ensure compliance with ITAS policies and other regulatory requirements appropriate to your role.
• Observe all health and safety rules and procedures.
  Ensure essential information of a sensitive or personal nature is not disclosed to or discussed with inappropriate persons.
• All information must be maintained in accordance with the General Data Protection Regulation (GDPR).
• Although the role is primarily a client facing one, the successful candidate will, from time to time, be required to undertake other duties as required by the role.Candidate must be available to work 19.5hours per week. The Service operates 7 days a week, so successful candidates will be required to work weekends from time to time.
  The Service operates from various locations, so successful candidates will be required to work from various locations, as the service requires. These locations will be in central Dublin.

  If interested Contact info@sdvg.ie